Marks & Spencer enlists TCS to drive transformation towards digital-first retail

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India’s largest IT services firm Tata Consultancy Services (TCS) today said it has expanded its partnership with Marks & Spencer (M&S) to enable the retail giant become a digital-first business.

TCS will be the Principal Technology Partner for Marks & Spencer in their digital-first retail transformation, helping the business adopt a digital-first mind-set to win new customers and create growth at accelerated pace.

As part of M&S’ five-year plan to transform its business, the retailer aims to make its technology function deliver more commercial opportunities. TCS will be M&S’ principal technology partner and help drive agility, intelligence, innovation and efficiency to transform the retailer’s customer experience and drive growth of M&S’ business.

TCS will transition M&S to a new Technology Operating Model, which embraces the agile mind-set to transform business and IT strategy, aligned with rapid technology innovation to meet fast changing business priorities.

“Our long standing partnership with M&S has helped to build a strong contextual knowledge of their business… TCS will help the customer adopt a digital-first mind-set to win new customers and create growth at accelerated pace,” TCS CEO and Managing Director Rajesh Gopinathan said.

Steve Rowe, CEO, M&S said: “This new partnership will bring the best of TCS capabilities to M&S. We will join our expertise to unlock the potential for technology to drive our digital-first transformation and accelerate growth of our business. Through our Technology Transformation Programme, our business will be faster, simpler and more focused on achieving a seamless customer experience.”

M&S will retain a smaller, more technical and commercially focused team that will lead and drive technology to support the business.

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