Google expects its Artificial Intelligence-based speech analytics platform to take off among enterprises in the hospitality, banking and financial services sectors in the country, as it partners with cloud telephony firm Knowlarity Communications to offer speech-to-text services to customers locally. This is as per a report in the Economic Times.
“The core is the intelligent speech analytics, including sentiment analytics that they are able to do and capture trends of every agent level conversations. The impact Knowlarity will create in the market is to reach thousands of their customers,” Google Cloud India Managing Director Karan Bajwa said.
The company has begun piloting speech-to-text services that help companies capture sentiment analysis and key alerts in real time, with a few technology companies in the country.
“We are at the start of the journey by offering customers both Google and our capabilities. Lots of enterprises are interested,” said Yatish Mehrotra, CEO of Knowlarity Communications. “For any tech adoption at mass scale, there are two factors: the value add it does and the price at which it comes. We are able to offer both.”
The platform offers real-time transcription of audio and video calls; analyses conversational etiquette like talk-to-listen ratio and speech ratio and helps companies improve their offerings, he said.
Google Cloud is aggressively expanding in India, tapping businesses and offering value added services to get more enterprises on its platform and compete with rival cloud platforms such as Amazon Web Services, Microsoft Azure and IBM Cloud.